About this course
This course is relevant to the whole optical team: optometrists, dispensing opticians, optical assistants, technicians, managers and administrators.
CPD Time: 90 minutes (1.50 CE Credits)
Assessment: 10 MCQs. Pass mark 80%. more…
On passing the assessment you will immediately receive a CPD Certificate.
Customer feedback on this course
- Practical, concise and directly applicable to my clinic — immediate improvement in patient interactions.
- Clear guidance on adapting consultations for neurodiverse patients and those with sight loss.
- Excellent checklists and phrases — helped the whole team standardise compassionate language.
- Valuable scenarios that show how to balance empathy with clinical judgement.
- Well structured, UK‑focused and relevant to GOC standards — great for PDP evidence.
Aim:
To ensure registrants understand and can demonstrate GOC Standard 4 by embedding compassionate, patient-centred behaviours into everyday optical practice.
Course objectives:
- Improve compassionate communication: strengthen skills in empathy, listening and adapting language to diverse patient needs while maintaining professional boundaries.
- Apply compassionate practice: implement accessible, dignified care for vulnerable groups and embed compassion into documentation, referrals and follow-up.
Anticipated learning outcomes:
The learner will:
- define care and compassion within optical practice and its importance for safety and trust.
- demonstrate compassionate communication techniques while preserving professional boundaries.
- adapt consultations for cultural differences, neurodiversity and disability.
- recognise signs of compassion fatigue and use basic resilience strategies.
- record patient concerns and emotional context to support compassionate referrals and continuity of care.
GOC Development Outcomes:
Standard 4
Learning content:
Introduction: Why Compassion Matters | Principles of Care and Compassion | Scenario Page 1: Everyday Compassion | Compassion in Challenging Situations | Cultural and Individual Differences | Scenario Page 2: Cultural and Accessibility Challenges | Compassion for Vulnerable Groups | Scenario Page 3: Vulnerable Patients | Recognising and Managing Compassion Fatigue | Scenario Page 4: Professional Resilience | Embedding Compassion in Documentation and Follow-Up | MCQ | Reading List
View full course description
GOC Standard 4: Showing Care and Compassion in Optical Practice
Course Description
GOC Standard 4: Showing Care and Compassion in Optical Practice
This course equips optical professionals with practical behaviours and communication techniques to demonstrate care and compassion in line with GOC Standard 4. You will learn to recognise patient concerns, respond with empathy, make reasonable adjustments and document what matters to patients.
Introduction: Why Compassion Matters
Explains why compassion is central to safe, effective optical care and how it supports trust, disclosure, adherence and continuity.
Principles of Care and Compassion
Describes core behaviours that convey empathy, respect and kindness in consultations and dispensing, including non‑verbal cues and privacy protection.
Scenario Page 1: Everyday Compassion
Practical scenarios show how to combine prompt clinical action with supportive communication to improve patient experience and safety.
Compassion in Challenging Situations
Guidance on sustaining compassionate care during difficult consultations while preserving safety and professional judgement and avoiding paternalism.
Cultural and Individual Differences
Covers tailoring approaches for cultural backgrounds, neurodiversity, disability and individual health beliefs, plus practical adjustments.
Scenario Page 2: Cultural and Accessibility Challenges
Scenarios highlight respectful adaptations when cultural expectations or accessibility needs affect the consultation.
Compassion for Vulnerable Groups
Recommendations for sensitive, tailored care for children, older adults, neurodiverse patients, those with dementia and mental health challenges.
Scenario Page 3: Vulnerable Patients
Applied examples of compassionate responses for children and patients with cognitive impairment, balancing safety and dignity.
Recognising and Managing Compassion Fatigue
Covers recognition of emotional exhaustion, its impact on care, and practical strategies to maintain wellbeing and professional standards.
Scenario Page 4: Professional Resilience
Scenarios demonstrate maintaining compassionate communication during busy clinics and supporting colleagues constructively.
Embedding Compassion in Documentation and Follow-Up
Explains how clear, patient-centred records and compassionate referrals support continuity and tailored care across services.
Reading List
Curated UK-focused references including GOC standards, NICE guidance, Accessible Information Standard, safeguarding and staff wellbeing resources.
You can copy and adapt this example PDP entry for your own needs and circumstances.
| PDP Learning or Maintenance need |
| Demonstrate care and compassion in line with GOC Standard 4 |
| How does this relate to my field of practice? |
| Directly relevant to every patient-facing role in optical services to maintain trust, safety and regulatory compliance. |
| Which development outcome(s) does it link to? |
| GOC Standard 4 |
| What benefit will this have to my work? |
| Improved patient experience, clearer communication, better adherence and safer referrals. |
| How will I meet this learning or maintenance need? |
| Complete this online course, reflect on scenarios, and apply documented communication adjustments in practice. |
| When will I complete the activity? |