About this course
This free course is specifically designed for dental practice managers, focusing on the effective use of Key Performance Indicators (KPIs) to enhance practice management. It offers valuable insights into the importance, implementation, and application of KPIs in the dental practice environment.
Gain a comprehensive understanding of KPIs in dental practice management, including their role in assessing and driving practice improvements. Learn to implement, track, and use KPIs effectively for operational efficiency, patient care, and financial performance enhancements.
This course is ideal for dental practice managers and professionals involved in the administrative and management aspects of dental practices.
CPD Time: 1 hour (1 CPD Credit)
Customer feedback on this course
- Insightful and practical, helped me understand KPIs in depth.
- Valuable for improving our practice management.
- Great focus on the application of KPIs in real-world scenarios.
- Will help our team's ability to track and improve performance.
Assessment: 10 MCQs. Pass mark 80%. more…
On passing the assessment you will immediately receive a GDC-recognised Enhanced CPD Certificate.
Aim:
To equip dental practice managers with the knowledge and skills to effectively utilise Key Performance Indicators (KPIs) for enhancing practice management.
Course objectives:
• Understand the importance and functionality of various KPIs in dental practice management.
• Develop skills in implementing, tracking, and using KPIs to drive practice improvements.
Anticipated learning outcomes:
The learner will:
• Identify and define key KPIs relevant to dental practices.
• Calculate and interpret various KPIs, such as patient satisfaction scores and treatment acceptance rates.
• Implement systems for regular tracking and monitoring of KPIs.
• Analyse KPI data to make informed decisions for practice improvement.
• Apply KPI insights to enhance patient care, operational efficiency, and financial performance.
GDC Development Outcome: B
Learning content:
Introduction to KPIs | KPIs and Targets | Essential KPIs for Dental Practices | Implementing and Tracking | Driving Improvement | Action Plan | Course Completion
View full course description
Key Performance Indicators in Dental Practice
Course Description
Introduction to KPIs
Key Performance Indicators (KPIs) are essential metrics that help dental practices assess their performance across various areas, from patient care to financial health. This section introduces the importance of KPIs for dental practice managers, focusing on how they can be used to drive improvements and monitor success.
KPIs and Targets
Understanding the difference between KPIs and targets is very important for setting realistic and measurable goals. KPIs track ongoing performance, while targets define the desired level of success. This section explains how to align KPIs with practice objectives and set achievable targets.
Essential KPIs for Dental Practices
This section outlines key KPIs relevant to dental practices, including patient satisfaction scores, treatment acceptance rates, daily production totals, patient retention, and no-show rates. It provides detailed guidance on how to measure and interpret these KPIs to inform better decision-making.
Implementing and Tracking
Effective KPI implementation involves setting up tracking systems, assigning responsibilities, and engaging the team. This section covers the practical steps for introducing KPIs, including using software tools for tracking and regular data collection.
Driving Improvement
KPIs can highlight areas for improvement in practice operations, patient care, and financial performance. This section provides examples of how KPIs can be used to enhance patient satisfaction, optimise production, and improve staff efficiency, encouraging continuous practice growth.
Action Plan
A step-by-step action plan is provided to help practice managers integrate KPIs into daily operations. This section emphasises the importance of selecting relevant KPIs, educating the team, setting benchmarks, and regularly reviewing performance to ensure sustained success.
Course Completion
Participants will complete a feedback survey, take a multiple-choice exam, and receive a GDC-compliant CPD certificate. The course emphasises practical application of KPIs to improve practice management, patient care, and financial outcomes.
You can copy and adapt this example PDP entry for your own needs and circumstances. The format complies with GDC guidance on PDP structure.
| PDP Learning or Maintenance need |
| Effective utilisation of KPIs in dental practice management. |
| How does this relate to my field of practice? |
| Very important for enhancing operational efficiency and patient care in dental practices. |
| Which development outcome(s) does it link to? |
| B |
| What benefit will this have to my work? |
| Improved management skills, better decision-making capabilities, and enhanced patient satisfaction. |
| How will I meet this learning or maintenance need? |
| Enrol in the course "Practice Management: Key Performance Indicators (KPI)". |
| When will I complete this by? |
Note: After copying and adapting the suggested PDP entry, remember to reflect, plan, act, and evaluate for every CPD activity you undertake.