About this course
This essential course is designed for dental practice managers, focusing on effective staff disciplinary actions within the legal framework of the UK. It addresses the unique challenges faced by managers, especially in situations involving dentists who may resist authority due to their clinical status.
Gain practical knowledge and skills to manage disciplinary processes effectively, ensuring they are legally compliant and fair for all staff members, including dentists. This course covers legal frameworks, communication strategies, and preventive measures to foster a positive workplace culture.
This course is specifically designed for practice managers.
CPD Time: 1 hour (1 CPD Credit)
Customer feedback on this course
- Exceptionally informative, offering clear strategies for difficult situations.
- Comprehensive and relevant, especially regarding legal compliance.
- Insightful in handling dentists and building a positive workplace culture.
- Great practical advice, it will greatly improve my management skills.
Assessment: 12 MCQs. Pass mark 75%. more…
On passing the assessment you will immediately receive a GDC-recognised Enhanced CPD Certificate.
Aim:
To provide practice managers in dental practices with comprehensive knowledge and skills for effective staff disciplinary management within the legal framework of the UK.
Course objective:
• Understand and apply UK legal requirements in disciplinary processes.
• Develop effective communication strategies and create a positive workplace culture.
Anticipated learning outcomes:
The learner will:
• Understand key UK employment laws relevant to disciplinary processes in dental practices.
• Implement effective communication strategies in disciplinary situations.
• Design and manage a legally compliant disciplinary process.
• Apply preventive strategies to build a positive workplace culture.
GDC Development Outcomes:: B
Learning content:
Role of Practice Managers | Legal Framework | ACAS Guidance | Communication Strategies | Designing the Process | Disciplinary Policy Template | Case Studies | Preventive Measures | Action Plan | Timeline for Action Plan | Course Completion
View full course description
Practice Management: Disciplining Staff
Course Description
Role of Practice Managers
Practice managers play a very important role in managing disciplinary issues within a dental practice. This section covers the challenges of handling clinical and non-clinical staff, ensuring compliance with professional standards, and maintaining a respectful work environment.
Legal Framework
Understanding UK employment law and ACAS guidelines is essential for ensuring that disciplinary processes are fair and legally compliant. This section covers key legal requirements, including the Employment Rights Act 1996 and the importance of non-discrimination in disciplinary actions.
ACAS Guidance
ACAS provides a comprehensive code of practice for handling disciplinary and grievance procedures. This section summarises the key elements of the ACAS guidelines, focusing on transparency, fairness, and proper documentation throughout the disciplinary process.
Communication Strategies
Effective communication is key to managing disciplinary issues. This section highlights strategies for clear, respectful communication during difficult conversations, including active listening, articulating concerns, and providing constructive feedback.
Designing the Process
A well-structured disciplinary process ensures fairness and consistency. This section covers the steps involved in designing and implementing a disciplinary policy that aligns with legal requirements and fosters a positive workplace culture.
Disciplinary Policy Template
This section provides a customizable disciplinary policy template that can be adapted for your dental practice. The template includes key elements such as procedures for handling misconduct, potential consequences, and employee rights during the disciplinary process.
Case Studies
Real-life case studies offer practical insights into handling disciplinary situations in dental practices. This section presents examples of resolving clinical misconduct, interpersonal conflicts, and performance issues, illustrating the application of fair disciplinary practices.
Preventive Measures
Preventing disciplinary issues is more effective than resolving them. This section discusses strategies for creating a positive workplace culture through open communication, regular feedback, and proactive team-building activities to reduce the need for formal disciplinary actions.
Action Plan
An action plan helps ensure a smooth and legally compliant disciplinary process. This section outlines the steps needed to establish a new system, including training managers, setting clear expectations, and monitoring the effectiveness of the disciplinary process.
Timeline for Action Plan
A timeline helps implement the disciplinary process efficiently. This section provides a detailed timeline for setting up a new disciplinary system, from initial research and development to final review and continuous improvement.
Course Completion
Participants will complete a feedback survey, take a multiple-choice exam, and receive a GDC-compliant CPD certificate. The course emphasises the importance of a fair, transparent, and legally compliant disciplinary system for maintaining a positive work environment.
You can copy and adapt this example PDP entry for your own needs and circumstances. The format complies with GDC guidance on PDP structure.
| PDP Learning or Maintenance need |
| Effective management of staff discipline within legal and ethical boundaries. |
| How does this relate to my field of practice? |
| Very important for maintaining a harmonious and legally compliant work environment in dental practices. |
| Which development outcome(s) does it link to? |
| B |
| What benefit will this have to my work? |
| Enhanced skills in managing disciplinary issues, improved workplace culture, and legal compliance. |
| How will I meet this learning or maintenance need? |
| Enrol in the course "Disciplining Staff in Dental Practices: A Guide for Practice Managers". |
| When will I complete this by? |
Note: After copying and adapting the suggested PDP entry, remember to reflect, plan, act, and evaluate for every CPD activity you undertake.